Purchase Policies

 

 

Age Restriction

Under Australian law, you must be over 18 years of age to purchase wine from Pirathon. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age.

Anyone at the Delivery Address who receives the Goods shall be presumed by Pirathon to be authorised to receive the goods on your behalf.
 

Ordering Online

Ordering Pirathon via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. Use our secure online payment facilities for immediate order processing and the shortest handling and shipping time possible. We offer free shipping on deliveries Australia-wide.

Your credit card details are encrypted and protected by Secure Socket Layer technology using the latest technologies available. Credit card information entered during the ordering process will be deleted upon transaction completion

All prices are displayed in Australian Dollars (AUD) and are inclusive of GST and WET. We accept payment by Visa, American Express & MasterCard.

You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we may contact you when you place the order or within a reasonable time after you submit your order, and we may cancel your order or limit the quantity of your order at our sole discretion.

 

Fees and charges

You acknowledge that we are not required or obliged to match any prices for any products, including matching any prices for a product that is available through an alternative offer.

Prices for products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the products in that order.

You acknowledge that a product that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that product. Where a product is unavailable we may choose at our discretion and with your permission to substitute it for a product of similar quality or cancel the order. If a product that you have ordered is not available and we have not provided you with a substitute then we will provide you with a refund equal to the purchase price of each product which is ordered and not available within 3-5 business days to your card of purchase.

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped.

 

Return & Refund Policy

If you wish to cancel an order you have placed via our website, you must inform us in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it. stating your full name and quoting your order number before the consignment leaves the warehouse (typically from 3-4 hours during work hours).


At Pirathon we stand by our products and thrive to ensure your complete satisfaction. If you are not satisfied with your wine, we offer a 30 day refund policy for goods on wine returned to us in good condition. Once the returned goods are delivered to us, you will receive a full refund within approximately 14 days. Customers are responsible for sending and paying the return postage and insurance costs incurred in returning the order(s).

Please contact us immediately if there are any faults or breakages that occur during transit.

 

Domestic Delivery & Shipping

Pirathon provides delivery of goods across Australia. Delivery to Australian capital cities and surrounding suburbs is usually within 5 to 7 working days. Please allow up to 14 days for other areas (including Tasmania & Northern Territory) and for periods inclusive of public holidays.

Upon request we will send you your Australia Post Delivery Number and a link to the Australia Post parcel tracking website. Alternatively, we can follow up your delivery for you on your behalf.

Shorter delivery periods can be arranged at an additional cost. Please contact us to discuss your delivery requirements once you have placed your order.

Please Note:

  1. Calls cannot be made prior to delivery.
  2. Wine can not be left outside the boundary line of a property.
  3. ‘Special Delivery Instructions’ are a guide, it is not a guarantee that these instructions will be followed. Due to OH&S it is at the driver’s discretion as to whether they deem the instructions safe to adhere to.
  4. If you are not in attendance when delivery is attempted, and there are no special delivery instructions, the consignment will be returned to your Local Post Office to await collection. A card will be left in your letter box to advise of the collection point. The carrier will not re-deliver once an item has been carded awaiting collection. Persons under 18 years of age cannot sign or accept delivery of wine products.
  5. Pirathon will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature unless insurance has been applied to the order.
  6. Wine must be signed for by a person over 18 years of age at time of delivery.

 

International Delivery

Please note, international delivery of Pirathon wine is available. Please contact us for further details and delivery estimates.

 

Testimonials

Pirathon will occasionally solicit testimonials from customers who have ordered from us. This feedback is optional however if provided you agree to allow your name and the testimonial reproduced in press releases, brochures, case studies, marketing materials and/or the Pirathon website.

 

Promotions

Pirathon may offer specials, promotions and discounts on www.pirathon.com or other websites. These promotions are available only while stocks last and for the time period indicated unless otherwise advertised.